What is a CRM Strategy?

Implementing a CRM Solution is not just about getting the right software.

CRM is a synergy between PEOPLE, PROCESS AND TECHNOLOGY. Check out this video which explains:

  • What is CRM?
  • Why do we need a CRM Solution?
  • Why it is ESSENTIAL that you take into consideration PEOPLE
  • Why its imperative that you have set out appropriate PROCESSES and map these into the system.


One thought on “What is a CRM Strategy?

  1. Pingback: CRM’s objective and its implementation « TechBusinessNotes

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