Creating a CRM Strategy

Implementing a CRM Solution is not just about  getting the right software.

CRM is a synergy between PEOPLE, PROCESS AND TECHNOLOGY.  Check out this video which explains:

  1. What is CRM
  2. Why do we need a CRM Solution
  3. Why it is ESSENTIAL that you take into consideration PEOPLE
  4. Why its imperative that you have set out appropriate PROCESSES and map these into the system.

Enjoy!

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